Frequently Asked Questions (FAQs) – Fancy Dress Online

General Questions

Q1. How does Fancy Dress Online offer high-quality costumes at affordable prices?
A: We focus on efficiency in manufacturing, supply, and operations to ensure that our customers get premium-quality fancy dress costumes at budget-friendly rates.

Q2. What are the benefits of creating an account on Fancy Dress Online?
A: By creating an account, you can easily track your past orders, earn rewards through our MyCostume Rewards program, and enjoy exclusive discounts.

Q3. What should I do if I forget my login details?
A: Click on the “Forgot Username/Password” link on our website, and follow the steps to reset your login details.

Q4. How can I stay connected with Fancy Dress Online?
A: Follow us on Facebook, Instagram, and Twitter. Subscribe to our newsletter for the latest updates, discounts, and promotions.

Ordering & Renting Fancy Dress Costumes

Q5. How can I rent or purchase a costume from Fancy Dress Online?
A: Browse our website, select your preferred costume, choose the “Rent” or “Buy” option, select the size, add it to the cart, and proceed with payment.

Q6. Does Fancy Dress Online offer discounts or coupons?
A: Yes, we provide discounts for bulk orders and have coupon offers available through select partners.

Q7. What is the return policy for rented costumes?
A: Rented costumes should be returned within the predefined dates. A refundable security deposit is charged, which is forfeited if the costume is not returned.

Q8. Can I cancel my order?
A: Orders can be canceled within 24 hours of placement. A nominal charge applies. Once dispatched, the order cannot be canceled.

Q9. How do I modify my order after placing it?
A: Log in to your account and make changes promptly. Additionally, inform us via email or call our customer support for urgent modifications.

Payments & Security

Q10. What payment methods are available?
A: We accept Debit Cards, Credit Cards, Net Banking, and digital wallets. Prepaid payments are required for rentals.

Q11. Does Fancy Dress Online offer Cash on Delivery (COD)?
A: No, COD is not available. All orders must be prepaid.

Q12. Why is a security deposit required for rental costumes?
A: The deposit ensures costumes are returned in good condition. It is refunded upon successful return and inspection of the costume.

Q13. How long does it take to get my security deposit refunded?
A: Refunds are processed within 5-10 business days after receiving and verifying the costume.

Returns & Exchanges

Q14. Can I return a purchased costume?
A: Returns are only accepted in case of size issues within one day of delivery, provided the costume is unused with tags intact.

Q15. How do I return or exchange a costume?
A: We arrange a pickup the day after the function date. Ensure the costume is in its original condition.

Q16. What happens if I miss the scheduled return pickup?
A: If the costume is unavailable during pickup, we assume you wish to keep it, and the security deposit is forfeited.

Quality & Safety

Q17. Are Fancy Dress Online costumes safe for kids?
A: Yes, we use high-quality materials, and rented costumes undergo professional cleaning and quality checks.

Q18. What is the difference between rented and purchased costumes?
A: Purchased costumes are brand new, while rented ones are professionally maintained to ensure high quality.

Costume Availability & Pre-Booking

Q19. How can I ensure my desired costume is available for a special occasion?
A: We recommend booking early, as demand increases during festivals and school events.

Q20. Do I pay extra for booking in advance?
A: No, advance booking ensures timely delivery without extra charges.

Q21. What if my required costume size is unavailable?
A: Contact us, and we will do our best to arrange it for you.